Returns & Refunds

Faulty, damaged or incorrect orders

If your order arrives damaged, faulty or isn't what you ordered, email hello@dasonus.com within 48 hours of delivery with your order number and a photo. We'll replace it or refund it, and we cover the return postage.

If you change your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your order arrives to cancel it, and a further 14 days to send the item back.

• Email us before returning anything so we can confirm the return address.
• The item must be unused and in its original packaging.
• Return postage is paid by you.

Refunds

Once we've received the item and checked its condition, your refund is issued to the original payment method within 5 to 10 working days. Refunds cover the price of the item and the standard outbound delivery charge where the full order is cancelled.

What we can't accept

Items returned without contacting us first, items sent back outside the periods above, and items damaged through use rather than in transit.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.